FAQ

To the best of our abilities, we have compiled a list of questions along with its answers that are generally and frequently asked in context of MattressBox. However, if you still don’t find the answers to the questions you seek, please feel free to reach out to us at [email protected] We will be happy to answer you!

FAQs(popular questions)

I don’t know which mattress to buy?

Each and every person’s need is different based on his/her body type. In case you are confused about which mattress to buy, try our personalized mattress All you got to do is fill in the basic details about your body type and mattress comfort preference and we will suggest you the mattress that is best suited for you. Alternately, you can also reach out to us by email, calls or chat and we would be happy to help you.

I want to know more about MattressBox.

MattressBox is the brainchild of a vibrant team of sleepy heads, who are armed with almost 20 years of extensive experience in this field! It is a one stop solution for all your sleeping needs.

Our innovative and interesting features will seamlessly guide you every step of the way towards making your buying decisions easier. At MattressBox we don’t believe in selling anything that the customer wants but making sure that the customer makes the right decision and invest properly and benefits from quality sleep and good health.

It is our zealous stride towards transforming your bed into a dreamy and comfortable haven of sleep, a place to unwind and reconnect with yourself at the end of a hard day.

How can I buy a mattress without actually feeling it?

Yes, we do understand your need to feel and try the mattress and thereby we give our customers a 60 days’ try-out. For a span of 60 days, you may happily sleep on it and use it like your very own. The first 15 nights will provide you with a wholesome and better idea about the mattress than the 5-10 minutes you spend in the store.

I suffer from back pain, which is the best mattress?

Firm to hard mattresses usually give good back support. If you have serious back pain due to the kind of lifestyle you lead - such as long working hours or driving long distance, we suggest you to go for a firm to hard mattress. If your back pain is a result of sleeping on an uneven surface like a dent in your mattress or something, you should replace your mattress immediately and go for a mattress that you are comfortable with, and it need not necessarily be a firm mattress. However, it is always good to ensure your mattress has good support and is absolutely comfortable.

Is the memory foam mattress advisable for back pain?

Memory foam takes the shape of your body and hence provides uncompromising comfort to each and every part of your body and thereby helps in relieving back pain. But it is important to note that the depth of memory foam should ideally be around 1” to 2” thickness on top of a firm support layer. Anything more than that would make the mattress too soft and might not help with acute back pains.

About Mattress Box

I want to know more about MattressBox.

MattressBox is the brainchild of a vibrant team of sleepy heads, who are armed with almost 20 years of extensive experience in this field! It is a one stop solution for all your sleeping needs.

Our innovative and interesting features will seamlessly guide you every step of the way towards making your buying decisions easier. At MattressBox we don’t believe in selling anything that the customer wants but making sure that the customer makes the right decision and invest properly and benefits from quality sleep and good health.

It is our zealous stride towards transforming your bed into a dreamy and comfortable haven of sleep, a place to unwind and reconnect with yourself at the end of a hard day.

Why are MattressBox products cheaper than retail stores?

The reason behind this is that since MattressBox sells its products online directly to the customer, the middle man gets eliminated and in doing so, the omission of commissions ends up being beneficial to the customer. Further, during online shopping there is hardly any option to bargain and hence we do not believe in raising the prices and then giving discounts and hence the prices offered by MattressBox are reasonable for the customer.

Where are the Mattressbox products made?

The MattressBox products are predominantly crafted by hand in Chennai, Tamil Nadu. However, various components related to the mattresses are sourced from across India. Some products go international, for instance, our latex products are made in Belgium.

Should I not try the products before buying it?

Yes, we do understand your need to feel and try the mattress and thereby we give our customers a 60 days’ try-out. For a span of 60 days, you may happily sleep on it and use it like your very own. The first 15 nights will provide you with a wholesome and better idea about the mattress than the 5-10 minutes you spend in the store.

Where is MattressBox located?

The HQ/office of MattressBox is located in Chennai.

About the Product

Mattress

What are the mattresses made up of?

Our products are made up of highest quality foam and latex and the best of fabric is used for the mattress cover. You can check out the properties of various materials over here

I don’t know which mattress to buy?

Each and every person’s need is different based on his/her body type. In case you are confused about which mattress to buy, try our personalized mattress All you got to do is fill in the basic details about your body type and mattress comfort preference and we will suggest you the mattress that is best suited for you. Alternately, you can also reach out to us by email, calls or chat and we would be happy to help you.

What is the difference between soft, medium and firm mattress?

Soft mattresses basically come with a very soft sleeping surface, which will allow your body to sink in while you sleep, giving you ultimate luxury. A Firm mattress on the other hand, will give your body full support and will not allow it to sink in at all.

Apart from these two main categories, there are the medium range of mattresses. Medium Soft mattresses will provide you with a soft surface to sleep on but will not sink in too much like the fully Soft mattresses. Also, the Medium Firm mattresses will provide your body with good support along with some mild softness to it.

How do I customize my mattress?

Yes, you can and easily! You can customize your mattress by first selecting the Support layer that lies at the base (bottom part) of your mattress, this part is the one that provides support to your body and you can choose from hard, medium or soft and the thickness in inches that you want for this particular layer.

Secondly, you can choose a Comfort layer, which will be the top part of your mattress and will give you comfort (plushness). You can select from Soft, Softer or Softest in this layer. Then choose from the standard dimension of your mattress in inches or give us your own dimensions (if not found in standard).

Finally, you may choose which fabric you want for your mattress and voila your mattress is done! Just add the finished product to the cart and complete the purchase or continue shopping. There is more in store!

What is the Support layer and Comfort layer?

Mattresses should primarily satisfy two basic needs of your body, in terms of sleep – support and comfort.

First, the support provided by the mattress should be such that while you sleep on it, the body should be resting in an appropriate position without sinking in too much, thereby giving a supportive posture to your spine. The Support layer of the mattress takes care of this aspect.

Secondly, over and beyond support, the mattress should relieve the pressure points of your body thereby giving you good comfort. The Comfort layer of the mattress takes care of this aspect.

How many years of warranty do the mattresses come with?

All our mattresses are covered under 5 years of guarantee for sagging of the mattress.

What is covered under warranty?

The 5 years of warranty that our mattresses come with, covers any defect in the foam such as sagging-or dents, when used appropriately. The warranty is not applicable, if the mattress is not used under proper use and care and also is not applicable for the fabric that covers the mattress.

I suffer from back pain, which is the best mattress?

Firm to hard mattresses usually give good back support. If you have serious back pain due to the kind of lifestyle you lead - such as long working hours or driving long distance, we suggest you to go for a firm to hard mattress.

If your back pain is a result of sleeping on an uneven surface like a dent in your mattress or something, you should replace your mattress immediately and go for a mattress that you are comfortable with, and it need not necessarily be a firm mattress. However, it is always good to ensure your mattress has good support and is absolutely comfortable.

Can I use soft mattress if I have back pain? I don’t like hard mattress.

Yes, you can use soft mattress if you have back pain, but you cannot use very soft mattress. We understand that as much as it is necessary to have proper back support, proper comfort is equally important while sleeping. So, in your case, you can go for a medium soft mattress since you don’t like hard mattresses. Further, we would like to add that it would be advisable that you personalize your mattress on the MattressBox website or talk to a mattress expert about your condition and requirements, before finalizing on the mattress.

How can I buy a mattress without actually feeling it?

Yes, we do understand your need to feel and try the mattress and thereby we give our customers a 60 days’ try-out. For a span of 60 days, you may happily sleep on it and use it like your very own. The 15 nights will provide you with a wholesome and better idea about the mattress than the 5-10 minutes you spend in the store.

What should be the thickness of my mattress?

The thickness of the mattress primarily depends on two things. First, your comfort requirements - if you want a soft mattress then as you increase the thickness of the Comfort layer or soft layer,the softer the mattress will be.

On the other hand, if you are looking for a firm mattress, then as you increase the thickness of the Support layer, the firmness of the mattress increases.

Another factor involves the height of your bed/cot. In the event that your cot is low bedded, go for a mattress with higher thickness, such that when you sit on the bed your legs should ideally make a 90-degree angle.

What if I don’t like my mattress after I buy it?

That’s not a problem and you don’t have to worry about it. If you don’t like your mattress after you buy it, you can return it within 15 to 60 days of your purchase. But in order to avoid such unnecessary hassles,we recommend that you speak to our mattress expert before finalizing on your mattress.

How do I measure my mattress?

To measure your mattress you need to either measure the inner ply of your cot/bed or gauge the measurement from beading to beading of your existing mattress. To learn more about this, kindly follow the link how to measure your mattress

Will MattressBox mattress become boat-shaped like my current mattress?

No,it should most assuredly not. Our products are made with good quality, durable materials. However, in the circumstances that it does sag and if the purchase has been made within 5 years, you can claim your warranty from MattressBox.

My body type is on the heavier side - what mattress should I use?

If you are on the heavier side, it is generally advisable to go for a firm to hard mattress. However, it is recommended that you personalize your mattress or speak to our mattress expert and let them know about your specific needs.

What to do with my old mattress?

If your old mattress is in good condition (not dirty or deformed) such that it can be reused please get in touch with us and we will let you know the best option to put your mattress to a good use.

Is the memory foam mattress advisable for back pain?

Memory foam takes the shape of your body and hence provides uncompromising comfort to each and every part of your body and thereby helps in relieving back pain. But it is important to note that the depth of memory foam should ideally be around 1” to 2” thickness on top of a firm support layer. Anything more than that would make the mattress too soft and might not help with acute back pains.

How often should I replace my mattress?

Our mattresses come with 5 years of warranty but they can last for a longer time. It is generally advisable to change/replace your mattress after every 8 to 10 years as they might lose their supporting property with prolonged usage.

What is a spine care mattress?

Spine Care mattress are very hard and firm mattress. Since they are hard, they give your body a rigid and firm sleeping surface, similar to that of a floor. Hence, it enables your spinal cord to rest in a straight position, which helps in combating the back pain.

Kindly note that the mattress will not treat your back pain or make the pain go away, it will just help you in your recovery, along with proper medication and exercise, as advised by your doctor.

Pillows

Which is the best pillow for neck pain?

A good pillow is one that should be able to give your neck proper support without elevating your neck too much.

Which is a good pillow for a side sleeper?

Side sleepers need to have a slightly thicker pillow so that the curvy gap of the neck on the side gets filled up thereby providing proper support to the neck.

How to take care of my pillow?

It is important to take good care of your pillows. Fiber pillows are washable and hence can be washed once in a while to keep it fresh and clean.

For feather and latex pillows, it is advisable to use a pillow protector such that they will not get exposed to sweat or water. The pillow protector can then be machine washed once in a while.

When should I replace/change my pillow?

To check if it’s time to change your pillow, just fold you pillow and put some weight on top of it (like a book). If it doesn’t bounce back, it means it’s time to change your pillow.

Mattress Topper

What is a mattress topper?

A mattress topper is a 2-inch-thick mattress which can be used on top of the existing mattress to make it even more comfortable and increase its height.

Can a mattress topper be used on its own?

A latex mattress topper can be used on its own on the floor as it is little bit firm, however, a memory foam mattress topper should be used on top of a mattress only.

Is memory foam mattress topper better than a latex topper?

The memory foam topper and latex topper both serve different purposes. A memory foam mattress topper will make the mattress very soft and allows you to sink in giving you a cosy feeling.

A latex topper on the other hand, will give you a soft support to make the mattress comfortable. Further, latex toppers can also be used on floor as itself whereas memory foam toppers should be used only on a mattress. In case you are unable to make your decision between the two toppers, we suggest that you go for the Dual delight mattress topper, which has memory foam on one side and latex on the other!

Protector

Is the mattress and pillow protector water proof?

Yes, both the mattress and pillow protectors are water proof and they also provide protection against bed bugs and dust mites.

How to put the protectors on the mattress?

Mattress protectors are like fitted sheets that comes with an elastic on all four sides. So it is easy to put it on the mattress. A pillow protector comes with a zip and hence can be put on a pillow similar to a pillow case.

How often do the protectors need to be washed?

It is advisable to wash them once in every 3 months, provided a bed sheet is spread on top of it before sleeping. If not, it is advisable to wash it at least once a week.

Folding Bed

What is the weight of the folding bed?

A single folding bed weighs approximately 3 to 4 kgs.

How to store the folding bed?

To be stored, the folding bed first needs to be folded. Once folded, it will look like a suitcase with a handle. The size of this suitcase-like mattress is 25”x36”x9” and can be easily stored in the loft or under the bed.

Can I get the folding bed in any other size?

The folding bed usually comes in one size of 75”x36”x3”, however if you are keen to have it in another size, we recommend that you choose any mattress on the website and we will customize it for you by transforming it into a folding mattress. Please note that the minimum thickness will be 4” and maximum will be 6” to enable the regular mattress to fold.

I want another mattress to be fold-able.

Yes, you can choose any mattress on the website and we can transform it into a fold-able one on request. Please write us an email at [email protected] or give us a call @ 044-65666333 before making your purchase. Please note that the minimum thickness will be 4” and maximum will be 6” to enable the mattress to fold.

Return and Exchange

What is the rest n test option?

Our rest n test option gives you the freedom to test the mattress at your own convenience in the comforts of your home. We feel that testing a mattress for 15 minutes in a store, is not enough time spent with the mattress to fully evaluate it. Hence, MattressBox gives you 15 nights to test it and sleep on it, and after that if you feel its not good for you, you can exchange it within the next 45 days. Hence, you get to rest on the mattress and test it.

What if I don’t like my mattress after I buy it?

That’s not a problem and you don’t have to worry about it. If you don’t like your mattress after you buy it, you can return it within 15 to 60 days of your purchase. But in order to avoid such unnecessary hassles, we recommend that you speak to our mattress expert before finalising on your mattress.

How many years of warranty do the mattresses come with?

All our mattresses are covered under 5 years of guarantee for sagging of the mattress.

What if I don’t like my accessories such as pillows, the protector or the folding bed?

In case you don’t like the purchased accessories such as pillows, the protector or the folding bed, we can exchange it, provided they are in its original condition with all the packaging intact.

How can I initiate a return?

To initiate a return, please send an email to our customer care at [email protected] or give us a call at our phone number 044-65666333. They will guide you with the return process.

How do I prepare the mattress for return?

If you choose to return the mattress, don’t worry we will pick it up from you. But we kindly request you to keep it packed and ready, to be taken by our delivery personnel. Kindly pack the mattress in the pvc (plastic) cover that it came in and then put another white plastic cover on top of it. Kindly write our address “Saify Traders, 184 pycrofts Road, Royapettah, Chennai - 600014” in To and your address in From.

How will I get my money back?

Once we have received our good back in our premises and it is of good quality we will refund the full amount (in case of refund) or partial amount(in case of exchange if the exchanged product is of lesser value) into the same account from which the payment was made.

Why do I have to try the mattress for 15 nights?

The reason behind this is that since your body will find it unusual to sleep on a new sleeping surface, we suggest that you sleep on it for at least 15 nights to get familiar with it. This way, you will be able to evaluate the mattress on how it feels over a period of considerable time before you decide on whether to keep it or return/exchange it.

What is covered under the warranty?

The 5 years of warranty that our mattresses come with, covers any defect in the foam such as sagging or dents, when used appropriately. The warranty is not applicable, if the mattress is not used under proper use and care and also is not applicable for the fabric that covers the mattress.

Will MattressBox mattress become boat-shaped like my current mattress?

No, it should most assuredly not. Our products are made with good quality, durable materials. However, in the circumstances that it does sag and if the purchase has been made within 5 years of your purchase, you can claim your warranty from MattressBox.

Order and Shipping

When can I expect my mattress to reach me?

Once we receive your order, from then it will take three to five working days to process the order, after which we will dispatch the product. Once dispatched, you will receive an email with the tracking details. Ideally, the product should reach you within 5 to 6 working days after dispatch.

What happens after I place my order?

After you have placed your order and made your payment, we will start processing your order (our mattresses are made to order and might take 3-5 days to process). At this time, you can see the order status in your account will be labelled “processing”. Once the product is packed and dispatched, the status of the order would change to “dispatched”. Once the product is shipped you will receive an email with the tracking details of your product. Ideally, the product should reach you within 5 to 6 working days.

What to do with my old mattress?

If your old mattress is in good condition (not dirty or deformed) such that it can be reused please get in touch with us and we will let you know the best option to put your mattress to a good use

Do I have to pay for shipping?

No, you do not have to pay for shipping, it will be borne by MattressBox. But, if you feel like tipping the delivery guy you may.

How will I return my mattress?

To initiate a return, please send an email to our customer care at [email protected] or give us a call at our phone number 044-65666333. They will guide you with the return process.Please be assured that we will pick up the returned product from you. But we kindly request you to keep it packed and ready, to be taken by our delivery personnel. Kindly pack the mattress in the pvc (plastic) cover that it came in and then put another white plastic cover on top of it. Kindly write our address “Saify Traders, 184 pycrofts Road, Royapettah, Chennai - 600014” in To and your address in From.

Why is the purchased product not deliverable to my pincode?

We apologies for this inconvenience. At present, we deliver mattresses to limited pincodes across major cities in India. You can check if your pincode is deliverable or not in the product page. If your pincode is not deliverable and you still want to purchase the product, please feel free to write to us at [email protected] and we will look into it and get back to you. Happy to help!

I live in Mumbai do I have to pay octroi additionally?

No, you do not have to pay octroi additionally as it will be borne by MattressBox. However, there might be times due to human error or some change in processing that the delivery personnel might ask you to pay the octroy amount. We regret the inconvenience caused. However,in such cases we request you to kindly pay them the amount so that the delivery is not delayed. Rest assured, we will refund that amount to you as quickly as we can. Thank you for understanding!