Return and Refund Policy

  1. When will my Mattress Box mattress order ship?We process and ship within 3 business days of your order.Once we’ve received the order, we process and ship your product within 3 business days. For orders that are completed after 11 AM IST on a given day, the processing begins the following business day. A separate shipping confirmation email is sent when once the order is dispatched from our end. Please note that if you have purchased more than one product, they might be shipped separately and may not arrive on the same day.
  2. Why is my order status not being updated?We do not update the order status until your Mattress Box mattress has shipped. Once the product has been shipped from our factory, you will receive an email with the shipping details. If you have not received an update in a week, Please click here to contact us or let us know on call at +91 6379076576. Our customer care team will be happy to assist you further.
  3. Can I request custom instructions for delivery?While it wouldn’t be possible for us to schedule a specific time for delivery, we’d love to help you with custom delivery instructions as best as we can. Just let us know after you have placed your order, and we will work with our delivery partners to try and accommodate your special request.
  4. Can you expedite shipping? Do you have expedited shipping options?We usually process the orders on a first come first served basis to ensure that we treat all customers equally.
  5. How much does shipping cost?Our aim is to try to make our products affordable and accessible to most parts of India. So it is free for most pin codes. For a few remote or interior parts of India that are not well connected and fall outside the standard delivery network, we may charge a small shipping fee. You will be able to clearly see the shipping fee, if any, on the order confirmation page.
  6. How to proceed if I receive a damaged product?At Mattress Box, we try and ensure the quality and safety of all products shipped. But still, if you have received a damaged product by any chance, Contact Us and we’ll arrange a replacement for you.
  7. What is the return policy?Once your return has been initiated, you will be required to share your official email address and bank account details onContact us. Upon receiving the account details, you will receive a refund initiation confirmation and you will receive the amount back in your account within 5 working days.
  8. How does the refund process occur?Refunds will be made to the customer’s bank account details provided on Contact us, within 5 working days of receiving the refund request
  9. What is the duration for placing the return request?If the return request is initiated within the 60-day trial, the full amount will be refunded to you. If you face any challenge after the trial period, please check out our FAQs and Warranty section to understand the next steps.
  10. Do I have to pay anything to return my mattress?With our return processes, systematic approach and customer satisfaction at heart, we process all our customers’ returns for free. 😊
  11. What documents should I keep handy for returning the mattress?Please keep a copy of the invoice ready with you while returning the mattress. You’ll need to submit the receipt to the pick-up agent to initiate the return.
  12. What should I do if the refund amount is incorrect?In case there is any discrepancy with your refund amount, Please click here to contact us with a copy of your invoice and we will be happy to help you out.
  13. How much of money is refunded on the return of the mattress in trial period?If you return the mattress within the 60-day trial period without any damage, staining or tearing, as per our conditions, you will receive 100% of the money back.
  14. My trial period has ended. Can I still return the product?Sorry, once the trial period is over, you cannot return the mattress. After the 60-day trial period, it can only be returned if it meets any of the warranty claim guidelines, as provided in the FAQ section.
  15. How long does the return process take?Once you have placed a return request, we will contact you within 48 hours to complete the return process. The arrangement for pickup of the product will be done after that. Once the return pickup is done and confirmation is received, we will initiate the refund within 48 hours. Depending on your payment method, the refund will reflect in your account within 3-5 days.
  16. My mode of payment was Cash on Delivery. How do I get a refund?We can very easily refund the amount directly to your bank account. Just send us the bank account details on Contact Us, and we will initiate the refund on that account within 5 working days.
  17. My card is no longer active. How will I get the refund?You can send us the bank account details on Contact Us. Refund will be processed within 5 working days to that account
  18. What happens to the returned mattress?Don’t worry, we do not resell them. Each one of our customers always receives freshly made brand new mattresses. The returned mattresses are either disposed or donated.